We hope this section will assist you with any questions and concerns you may have before commencing physiotherapy. Hover over the question for the answers. However, if you have a question that is not listed below, please contact us directly on
Q – Do I need to see a doctor, general practitioner or physician before coming in for physiotherapy treatment?
A – No referral is required to book an appointment. Physio-Logic is contracted under ACC, and can open an injury claim on your behalf. Injuries resulting for an accident in New Zealand are covered under ACC. Chronic injuries may be covered under your health insurance, but may require you to be seen by a doctor prior to starting therapy. We always recommend that all of our patients be seen by a primary care physician or specialist. These doctors will usually write a prescription to physical therapy, which may allow our therapists to have more insight to your injury.
Q – What are your Opening hours?
A- Some of our clinics take appointments from as early as 5.30am – 7pm Monday – Friday, and morning hours on Saturdays. Feel free to contact us to inquire about our next available appointment time to suit you.
Q – What should I expect on my first visit?
A – On your initial appointment, your physiotherapist will perform an evaluation to assess your injury/impairments. Your evaluation will include a thorough personal history, a review of symptoms, and various tests and measures to gain a more specific understanding of your diagnosis. With all that information combined, your physiotherapist will make a clinical judgment as to your diagnosis, prognosis, and treatment. A treatment program will be designed to remedy the problems identified, as well as to attain goals set forth with your physiotherapist and referring physician.
Q – What should I wear to the sessions?
A – You should always wear comfortable, athletic attire to physical therapy. If you are coming to any of our offices for a lower-extremity problem (i.e. knee, hip, leg, et
Q – What should I bring to my first appointment?
A – If your first visit is due to an injury, referrals are not required, and paperwork may be filled out onsite. Alternatively, you may bring the prescription from your referring doctor (if you have one), and any operative reports, including MRI or X-ray results. If you are using a brace, splint, crutches, or a cane, please bring those as well.
Q – How long will my visit last?
A – Initial evaluation appointment duration varies, with the average time being from 30 minutes to 1 hour. Depending on the injury, follow-up appointments generally last between 30 minutes to 1 hour.
Q – What types of interventions may I receive?
A – The findings of your evaluation will determine what types of interventions you will receive. If inflammation and swelling is present, modalities such as, hot and cold therapy, neuromuscular electric stimulation, ultrasound or acupuncture may be used in conjunction with soft tissue massage. In addition, manual stretching and joint mobilisation may be applied when flexibility and mobility limitations are present. Therapeutic exercise is always a component of intervention and may include, but is not limited to:
Range of motion exercise (involving passive and active movement).
Cardiovascular based exercises.
Q – Is my injured covered under ACC or insurance?
A – All acute injuries that occur in New Zealand, and a few overseas injuries are covered under ACC and health insurance. Feel free to contact us should you be worried about your injury cover.
We may have a small surcharge on your claim depending on the time taken required to look after your injury.
Q – How do I set up appointments?
A – Simply call either of our offices, by email, or contact us by the queries box on the Home page.
Q – Do you offer sports or recovery massages?
A – Yes we do! Our trained physiotherapists and massage therapists can work towards freeing your body up towards maintaining a healthy, functional body. We strive to provide massages which are affordable, while maintaining a high standard of quality.
Our prices are $80 for an hour and $45 for half an hour.
Q – Why choose us?
A – We pride ourselves as a leading physiotherapy practice, as well as taking our time to care for each individual client. Our referring physicians and past clientele regularly send their family members, colleagues and friends to our facility. We are dedicated to resolving your problems in an environment that is welcoming, warm, and relaxing. Patients receive personalised care and attention from our staff. If you are still unsure and/or have questions, don’t hesitate to contact us!
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0800 756 750
Within Ludus Magnus Gym
135c Newton Rd
(09) 377 9633
Within Mt Wellington
Integrated Health Centre
1/627 Mt Wellington Hwy
(09) 259 2120
Within Combat Academy
17 Kalmia St
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